Introduction
At Awani Enterprises, we are committed to providing our customers with high-quality products and services. However, we understand that sometimes things may not go as planned. To ensure your satisfaction, we have established the following refund policy.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- The product was purchased directly from Awani Enterprises.
- A valid proof of purchase is provided (e.g., receipt, order number).
- The request for a refund is made within 7 days of the purchase date.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Products that are damaged due to misuse, neglect, or unauthorized alterations.
- Sale or clearance items marked as "final sale."
- Customized or personalized products.
3. Refund Process
To request a refund, follow these steps:
- Contact Customer Service: Reach out to our customer service team via [email/phone] with your order details and reason for the refund request.
- Return Authorization: If your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
- Return the Product: Send the product back to us in its original packaging along with the RA number. Ensure the product is securely packaged to prevent damage during transit.
- Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, the refund will be processed within 10 business days. Refunds will be issued to the original payment method.
4. Shipping Costs
- Customer Responsibility: Customers are responsible for paying the shipping costs for returning the item unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- Non-Refundable: Original shipping costs are non-refundable.
5. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item, please contact our customer service team with your order details and reason for the exchange request.
6. Exceptions
- If you received a damaged or defective product, please notify us within 7 days of receipt, and we will arrange for a replacement or refund.
- For subscription-based services, refunds are not typically provided unless there is a technical issue that we are unable to resolve.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
8. Policy Updates
Awani Enterprises reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.
Thank you for shopping with Awani Enterprises. Your satisfaction is our priority.